Shipping Policy

SHIPPING POLICY

Last updated June 20, 2025

This Shipping Policy describes how ROX Investments OÜ, doing business as Mr. Winey ("we," "us," or "our"), handles the shipping of products purchased through our website. By placing an order with us, you agree to the terms outlined in this policy.

SHIPPING OVERVIEW

We are committed to delivering your premium wine accessories and storage solutions to you in perfect condition. All products are carefully packaged and shipped to ensure they arrive safely at your doorstep.

SHIPPING COSTS

Free Shipping: All orders ship free of charge to addresses within the United States. There are no minimum purchase requirements to qualify for free shipping.

ORDER PROCESSING

  • All orders are processed within 1-3 business days after receiving your order confirmation.
  • The cut-off time for order processing is 5PM (EST) during business days.
  • Order processing times may be extended during peak seasons or promotional periods.
  • You will receive an email confirmation once your order has been processed.

SHIPPING TIMEFRAMES

Standard Products

  • Products shipped from our US warehouses typically arrive within 3-14 business days after processing.
  • Exact delivery timeframes vary by product brand and your delivery location.
  • Specific estimated delivery timeframes are displayed on each product page.

Custom & Made-to-Order Products

  • Custom and made-to-order items (such as custom wine cellars) have longer delivery timeframes.
  • The total delivery time for these products depends on the design complexity and production process.
  • We will provide you with an estimated delivery timeline after confirming your order details.

CARRIERS & DELIVERY METHODS

  • Our manufacturer partners select the most appropriate shipping carriers and methods for their products.
  • This approach ensures proper handling of fragile, high-value items and specialized wine storage solutions.
  • Shipping carriers may include major national carriers and specialized freight services.

SHIPPING DESTINATIONS

  • We currently ship to addresses within the continental United States only.
  • We do not ship to Alaska, Hawaii, US territories, or international destinations.
  • We cannot ship to PO boxes, APO/FPO addresses, or US territories at this time.

DELIVERY INFORMATION

  • All products will be delivered to the shipping address provided during checkout.
  • We do not offer local pickup options.
  • Someone may need to be present to sign for valuable or large deliveries, depending on the specific product and carrier requirements.
  • Please ensure your shipping address is complete and accurate. We cannot be responsible for delays or non-delivery due to incorrect address information.

INVENTORY & AVAILABILITY

  • Only in-stock items are available for purchase on our website.
  • If a product is out of stock, it will be marked as unavailable until we receive new inventory.
  • To be notified when an out-of-stock item becomes available:
    • Subscribe to our mailing list
    • Contact us at info@mrwiney.com for information about expected restock dates

DELIVERY DELAYS

  • Occasional delays may occur due to factors beyond our control, such as severe weather, natural disasters, or carrier service disruptions.
  • We will notify you promptly by email if any unexpected delay affects your order.
  • For any delivery concerns, please contact us at info@mrwiney.com.

DAMAGED OR LOST ITEMS

  • All items are carefully packaged to prevent damage during transit.
  • If your item arrives damaged, please contact us at info@mrwiney.com within 24 hours of delivery.
  • Please include your order number and photos of the damaged item and packaging.
  • We will work with you and our manufacturer partners to resolve the issue promptly.

ORDER STATUS

  • You will receive email notifications at key stages of your order:
    • Order confirmation (when your order is placed)
    • Shipping confirmation (when your order has been processed and is being shipped out)
    • Delivery updates (for any changes to expected delivery dates)

SPECIAL HANDLING REQUIREMENTS

  • Large or heavy items (such as wine cellars or refrigeration units) may require special delivery arrangements.
  • For these items, our team or the manufacturer may contact you to coordinate delivery details.
  • Please ensure your contact information is accurate to facilitate this communication.

CONTACT INFORMATION

For questions or concerns regarding shipping, delivery, or your order status, please contact our customer service team:

Email: info@mrwiney.com

We aim to respond to all inquiries within 24 business hours.

POLICY CHANGES

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.