FAQs

1. How long does it take to process and ship my order?

Orders are processed within 1-2 business days (Monday to Friday). Once shipped, delivery takes approximately 5-9 business days within the United States. International shipping times may vary.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website.

4. What should I do if my order is lost or damaged?

If your order is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to either replace your order or provide a refund.

5. Do you ship internationally, and are there any additional charges?

Yes, we ship internationally. However, customs fees, import duties, and local taxes may apply depending on your country. These charges are the customer's responsibility. Please check with your local customs office for more details.

6. How do I initiate a return?

To start a return, email us at sales@mrwiney.com with your order details. If your return is accepted, we will provide a return shipping label and instructions on how to send your item back.

7. What are the conditions for a return?

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn/unused, with original tags

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

8. Are there any restocking fees or return costs?

No, we do not charge restocking fees or return costs, whether the return is due to a defect or customer preference. However, customers are responsible for return shipping.

9. Can I exchange an item instead of returning it?

No, we do not accept exchanges. If you need a different item, please return your purchase and place a new order.

10. How long does it take to receive a refund?

Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. However, your bank or credit card provider may take additional time to complete the transaction.